Metrics and responsibilities between parties involved in cloud configurations are clearly defined, for example. B the specific reaction time for reporting or correcting system failures. Once the balances have been increased after Oracle has authorized a customer`s claim on the service credits, the customer is free to use the service credits for all Oracle Cloud services linked to the customer`s Universal Credits or Pay-as-you-go account. To survive in today`s world, you have to be able to expect the unexpected, because there are always new unforeseen challenges. The only way to address these challenges in a coherent manner is to establish a strong initial regulatory framework and provide for exceptions from the outset. Challenges can come from many fronts, such as networks, security, memory, computing power, database/software availability, or even legal or regulatory changes. As cloud customers, we work in an environment that can span regions, networks, and systems. It only makes sense to agree on the desired level of service for your customers and measure the actual results. It only makes sense to make a plan if things go wrong, in order to maintain a minimum of service. Businesses need IT systems to survive.
Once a set of criteria has been defined, the next step is to assess the criticality of the cloud service and associated data. Almost all computer systems can be made extremely reliable, but the costs can be too high. Not all systems need the same level of reliability as NASA for space shuttles, and few of them could pay the costs. One of the key terms in every cloud SLA covers availability and downtime. It`s often necessary to read the fine print to determine exactly how this is measured, said Cal Braunstein, Chief Research Officer at the Robert Frances Group. That`s because it could be done monthly, quarterly or annually, he says. When it comes to using cloud-based storage, the Service Level Agreement (SLA) is everything. It`s a pretty dry document, but it sets out in writing exactly what you can expect from the storage service provider in exchange for your monthly payment, both if things are going well and things are going wrong. Most cloud storage utilities provide details about the service levels that users can expect on their websites, and these will likely be the same for all users. However, a company that has set up a service with a private cloud storage provider can negotiate a more customized agreement.
In this case, the cloud-SLA can contain specifications for retention policies, number of copies saved, storage locations, and so on. I hope you can now agree that an SLA is necessary for a cloud service and that it benefits both the consumer and the provider. In the long run, it will save both parties money and increase satisfaction not only for the parties directly involved, but especially for the end users. . . .